Scripts: copywriter specialized in writing scripts and FAQ databases
Setup: in-house programmers to setup complex, library-based data entry interfaces
Implementing: a 40 work-stations call-center, 70 operators, a complex CTI (Computer Telephony Integration) System (5 years of experience); plus the capacity to provide toll-free numbers available from all networks
Other technical capabilities: IVR (interactive voice response) and call recording
Professional Reporting and Analysis: 8 years of experience in telemarketing, product info-lines or promotion info-lines
By programmTrend of tomorrow